Refund Policy
Effective Date: August 5, 2026
Bone Dry Freight Refund Policy
Thank you for choosing Bone Dry Freight. We are committed to providing reliable transportation and logistics services. This Refund Policy explains when payments may or may not be refunded.
1. Payment Policy
Unless a customer has been approved for credit terms in writing by Bone Dry Freight, payment is required prior to pickup of any shipment.
Scheduling a shipment authorizes Bone Dry Freight to begin dispatching, carrier sourcing, route planning, and administrative services.
2. Cancellation Before Carrier Dispatch
If a shipment is cancelled before a carrier has been assigned or dispatched, the customer may be eligible for a full refund, less any applicable processing fees charged by the payment processor.
3. Cancellation After Carrier Dispatch
If a shipment is cancelled after a carrier has been assigned or dispatched, Bone Dry Freight reserves the right to retain all or part of the payment to cover costs including, but not limited to:

• Dispatch and administrative services

• Carrier reservation fees

• Deadhead or repositioning expenses

• Driver cancellation compensation

• Broker service fees

Any remaining balance, if applicable, will be refunded within 7–10 business days.
4. Same-Day Pickup Cancellations
If a shipment is cancelled on the scheduled pickup date or after the driver has begun traveling to the pickup location, additional cancellation charges may apply. These charges will be based on expenses incurred by Bone Dry Freight and the assigned carrier.
5. Failed Pickup
If a shipment cannot be picked up because:

• Freight is not ready

• Required shipping documents are unavailable

• Pickup location is closed

• Pickup contact cannot be reached

• Shipment differs materially from the information provided during booking

the customer may be responsible for any:

• Dry run charges

• Layover fees

• Detention charges

• Re-dispatch fees

• Additional transportation costs

These charges are generally non-refundable.
6. Required Shipping Documentation
Customers are responsible for providing a complete and accurate Bill of Lading (BOL) prior to pickup.
The BOL must include:

• Pickup company name

• Pickup address

• Pickup contact name

• Pickup telephone number

• Pickup email address (if available)

• Delivery company name

• Delivery address

• Delivery contact name

• Delivery telephone number

• Delivery email address (if available)

• Accurate description of the freight

• Weight

• Dimensions

• Number of pieces

• Any hazardous material information, when applicable

Failure to provide accurate documentation may delay service and may result in additional charges that are not refundable.
7. Service Interruptions
Refunds will not be issued for delays caused by circumstances beyond Bone Dry Freight's reasonable control, including but not limited to:

• Weather

• Natural disasters

• Road closures

• Government actions

• Mechanical breakdowns

• Labor disruptions

• Traffic incidents

• Customer delays

• Force majeure events

Bone Dry Freight will make commercially reasonable efforts to minimize delays.
8. Freight Damage or Loss
Refund requests involving damaged or lost freight are handled separately from transportation charges.
Damage claims must be submitted promptly with supporting documentation including:

• Photographs

• Delivery receipts

• Inspection reports (if applicable)

• Proof of value

• Any additional documentation requested during the claims process

Payment of transportation charges does not constitute settlement of a cargo claim.
9. Non-Refundable Services
The following are generally non-refundable once incurred:

• Dispatch services

• Broker services

• Administrative processing

• Carrier reservation fees

• After-hours scheduling

• Dry run charges

• Detention charges

• Layover charges

• TONU (Truck Ordered Not Used) fees

• Storage charges

• Reconsignment fees

• Additional labor requested by the customer

10. Approved Refunds
Approved refunds will be issued using the original payment method whenever possible.
Please allow 7–10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution.
11. Chargebacks
Customers agree to contact Bone Dry Freight before initiating a chargeback with their credit card provider.
Unauthorized or fraudulent chargebacks may be disputed and may include supporting shipment documentation, signed agreements, dispatch records, Bills of Lading, and proof of services rendered.
12. Contact Us
Questions regarding this Refund Policy may be directed to:
Bone Dry Freight
Phone: 430-BONE-DRY (430-266-3379)
Email: ship@bonedryfreight.com
Website: www.bonedryfreight.com
Bone Dry Freight reserves the right to modify this Refund Policy at any time. Updates become effective immediately upon posting on our website.