Effective Date: August 5, 2026
Bone Dry Freight Privacy Policy
Bone Dry Freight ("Bone Dry Freight," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request transportation services, communicate with us, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:

• Name

• Company name

• Billing and shipping addresses

• Email address

• Telephone number

• Pickup and delivery information

• Freight descriptions

• Bills of Lading (BOLs)

• Quotes and shipment requests

• Payment information

• Communications with our customer service team

We may also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Cookies and similar technologies

2. How We Use Your Information
We use your information to:

• Provide freight transportation and logistics services

• Process shipment requests

• Coordinate pickups and deliveries

• Generate Bills of Lading and shipping documents

• Process payments

• Respond to customer inquiries

• Provide shipment updates

• Improve our website and customer experience

• Detect fraud and unauthorized activity

• Comply with legal and regulatory obligations

3. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with:

• Motor carriers

• Drivers

• Dispatch personnel

• Payment processors

• Technology service providers

• Insurance providers

• Government agencies when required by law

• Legal advisors or law enforcement when necessary to protect our rights or comply with legal obligations

Information shared is limited to what is reasonably necessary to provide transportation services.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze website traffic

• Enhance user experience

Most web browsers allow you to disable cookies, although doing so may affect certain website features.
5. Payment Security
Online payments are processed through secure third-party payment providers. Bone Dry Freight does not store complete credit card numbers on its servers.
Payment processors maintain their own privacy and security practices.
6. Shipment Information
Information contained in shipment requests, Bills of Lading, delivery receipts, invoices, and related documents is used solely for providing transportation services, billing, customer support, recordkeeping, and legal compliance.
7. Data Security
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
8. Data Retention
We retain customer information only as long as reasonably necessary to:

• Provide requested services

• Maintain business records

• Comply with tax, accounting, insurance, and transportation regulations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.
9. Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information regarding how your data is used

• Opt out of certain data processing where required by law

We will respond to verified requests in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites. Bone Dry Freight is not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website and services are intended for business use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements.
The updated version will become effective immediately upon posting to our website. The Effective Date at the top of this policy will indicate the latest revision.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Bone Dry Freight
Phone: 430-BONE-DRY (430-266-3379)
Email: ship@bonedryfreight.com
Website: www.bonedryfreight.com
By using the Bone Dry Freight website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.